Subscription cancellation policy
Last Updated: 22-05-2026
Please read this Subscription & Cancellation Policy carefully before completing your purchase. By placing an order using the subscription option, you acknowledge that you have reviewed and agreed to the terms below.
1. Subscription Options
DermasoothX offers customers the choice between:
- Subscription Purchase: Includes a 30% discount from the applicable one-time purchase price and is subject to the minimum two-shipment commitment described below.
- One-Time Purchase: A single purchase with no recurring subscription obligation.
The subscription option, including its discounted price and applicable terms, is presented during the purchase process and confirmed at checkout before the order is submitted.
By selecting the subscription option and completing your purchase, you authorize DermasoothX to process the initial order and subsequent subscription orders in accordance with this policy.
2. Automatic Renewal
Subscriptions automatically renew every 28 days.
Your payment method will be automatically charged for each renewal unless the subscription has been cancelled in accordance with this policy.
Each renewal charge will be based on the applicable subscription price displayed at the time of your original purchase, together with any applicable shipping, taxes, or other charges disclosed at checkout.
3. Initial Two-Shipment Commitment
Every new subscription begins with a minimum commitment of two shipments.
The commitment works as follows:
- Order #1: Your initial order is processed immediately after checkout.
- Order #2: Your second order is automatically processed approximately 28 days after the initial order.
The initial two-shipment commitment applies regardless of whether the customer subsequently decides that they do not wish to continue with the subscription.
The purpose of the two-shipment structure is to provide customers with a sufficient period of consistent product use to properly evaluate the product. DermasoothX is designed for consistent use, and meaningful skin-barrier recovery may take time.
4. Cancellation During the Initial Two-Order Commitment
The subscription cannot be cancelled during the initial two-order commitment through the standard cancellation process.
If the customer does not wish to continue with the subscription but has not yet completed the initial two-shipment commitment, the customer may contact our support team.
Where applicable, DermasoothX may offer the customer the option to convert the account from a subscription purchase to a one-time purchase.
If this option is offered and accepted, the customer will be required to pay the applicable difference between the discounted subscription price originally paid and the applicable one-time purchase price.
The subscription discount is 30%, meaning that the difference between the subscription price and the applicable one-time purchase price may be charged in order to convert the purchase to a one-time transaction.
Once the conversion has been completed, the customer will no longer be enrolled in the subscription program and no further recurring subscription orders will be generated.
Conversion is not automatic and must be requested through our support team.
5. Cancellation After the Initial Two Shipments
Once the second shipment has been processed, the initial two-order commitment has been fulfilled.
At that point, you may cancel your subscription at any time.
Once cancellation has been successfully completed, no additional recurring subscription orders will be generated.
Please note that cancellation must occur before a subsequent renewal order is processed in order to prevent that renewal from being charged and fulfilled.
6. How to Cancel or Manage Your Subscription
After the initial two-order commitment has been fulfilled, you may manage or cancel your subscription through:
- Your Subscription Portal
- The Manage My Subscription link provided in your order or subscription confirmation email
- Our customer support team at info@dermasoothx.com
If contacting support, please provide your full name and order number so that we can locate your subscription and process your request efficiently.
7. 60-Day Money-Back Guarantee
Your subscription commitment does not affect or limit our 60-Day Money-Back Guarantee.
If you are dissatisfied with the product and meet the requirements of our applicable return policy, you may return the product within the applicable 60-day guarantee period for a refund.
Please contact info@dermasoothx.com before returning your order so that our support team can provide the applicable return instructions.
Refunds are processed in accordance with our Return & Refund Policy.
8. Orders Already Processed or Shipped
A cancellation request does not automatically cancel an order that has already been processed or shipped.
Once an order has entered processing or fulfillment, we may no longer be able to intercept or cancel the shipment.
If an order can no longer be cancelled, you may contact our support team regarding the available return and refund options under our 60-Day Money-Back Guarantee and Return & Refund Policy.
9. Shipping and Renewal Charges
Shipping charges and applicable taxes are separate from the product price unless expressly stated otherwise at checkout.
Subscription renewal charges will include the applicable product price, shipping charges, and taxes disclosed during the purchase process.
10. Questions or Support
If you have questions regarding your subscription, billing, cancellation, returns, or renewal dates, please contact:
Email: info@dermasoothx.com
Please include your full name and order number whenever possible.
We are committed to providing clear information regarding our subscription program, pricing, renewal schedule, cancellation process, and refund options.
IMPORTANT SUBSCRIPTION NOTICE
Subscription purchases include a 30% discount and a minimum commitment of two shipments. Your first order is processed immediately, and your second order is automatically processed approximately 28 days later. The subscription cannot be cancelled through the standard cancellation process until the initial two-order commitment has been fulfilled. If you wish to exit the subscription before the second shipment, you may contact our support team and, where available, request conversion of the purchase to a one-time purchase by paying the applicable difference between the discounted subscription price and the one-time purchase price. After the second order has been processed, you may cancel your subscription at any time.
Your purchase is also covered by our 60-Day Money-Back Guarantee, subject to the terms of our Return & Refund Policy.