Terms of service

OVERVIEW

This website is operated by Dermasoothx (“Dermasoothx”, “we”, “us”, or “our”). Throughout the site, the terms “we”, “us”, and “our” refer to Dermasoothx.

We provide this website, including all information, products, services, subscriptions, features, and tools available through it (collectively, the “Services”), to you, the user, conditioned upon your acceptance of all Terms & Conditions, policies, and notices stated herein.

By accessing or using our website, placing an order, completing checkout, or enrolling in a subscription, you agree to be bound by these Terms & Conditions, including any additional terms, policies, and conditions referenced herein or available by hyperlink, including but not limited to our Subscription Policy, Refund Policy, Privacy Policy, and Shipping Policy.

If you do not agree to these Terms, you may not access the website or use any Services.

Subscription-Based Model Notice

All purchases made through this website are part of a recurring subscription program.

By placing an order, you acknowledge and agree that:

  • You are enrolling in a recurring subscription service

  • Your subscription includes a minimum commitment of two (2) consecutive orders

  • Your payment method will be charged automatically in accordance with your selected billing cycle (typically every 30 days)

  • You authorize recurring charges until your subscription is cancelled in accordance with our Subscription Policy

This subscription model is required to ensure proper use of our products, which are designed for consistent application over a recommended 60–90 day period.

Changes to Terms

We reserve the right to update, modify, or replace any part of these Terms & Conditions at any time by posting updates to this website.

It is your responsibility to review these Terms periodically. Your continued use of the website or purchase of products after any changes are posted constitutes acceptance of those changes.

Platform Notice

Our store is hosted on Shopify Inc., which provides the ecommerce platform that enables us to sell our products and services to you.

ONLINE STORE TERMS

By using this website and agreeing to these Terms & Conditions, you represent that you are at least the age of majority in your jurisdiction of residence, or that you have given us your consent to allow any minor dependents to use this website under your supervision.

You agree that you will not use our products, Services, or website for any unlawful or unauthorized purpose, and you agree to comply with all applicable laws and regulations in your jurisdiction, including but not limited to consumer protection, payment, and ecommerce laws.

You must not transmit any worms, viruses, malware, or any code of a destructive nature.

We reserve the right to refuse service, cancel orders, or limit access to our Services at any time, for any reason, including but not limited to suspected fraud, abuse of our subscription system, violation of these Terms, or chargeback risk behavior.

A breach or violation of any of these Terms may result in immediate termination of your access to our Services and cancellation of any pending or future orders.

Account & Use Restrictions

You agree not to:

  • Use the website for any illegal or fraudulent purpose

  • Attempt to interfere with or bypass security features of the website

  • Copy, reproduce, resell, or exploit any part of the website or Services without our written permission

  • Use automated systems (bots, scrapers, crawlers) to access the website without authorization

  • Provide false, misleading, or incomplete information during checkout or account creation

We may, at our sole discretion, suspend or terminate access to the website or Services if we suspect misuse, abuse, or violation of these Terms.

Subscription Integrity Notice

Because our products are sold exclusively through a subscription model, any attempt to abuse promotional systems, refund mechanisms, or payment disputes after receiving product benefits may be treated as potential misuse of the Services.

We reserve the right to review order history, subscription status, delivery confirmations, and customer communications when assessing disputes, refund requests, or chargebacks.

Service Availability

We do not guarantee that the website or Services will always be available, uninterrupted, secure, or error-free.

We reserve the right to modify, suspend, or discontinue any part of the website or Services at any time without notice.

SUBSCRIPTION & AUTOMATIC RENEWALS

All products sold through Dermasoothx are offered exclusively through a recurring subscription program. By completing a purchase, you agree that you are enrolling in a subscription service with automatic renewals and recurring billing.

Subscription Enrollment

When you place an order, you expressly acknowledge and agree that:

  • You are purchasing a recurring subscription, not a one-time purchase

  • Your subscription includes a minimum commitment of two (2) consecutive orders

  • Your first order is processed immediately at checkout

  • Your second order will be automatically processed approximately 30 days after your initial purchase (or according to the billing interval selected at checkout)

This minimum commitment is required because our products are designed for consistent use over a 60–90 day period in order to follow the recommended usage cycle.

Automatic Billing Authorization

By completing your purchase, you authorize Dermasoothx to automatically charge your selected payment method:

  • For your initial order at the time of purchase

  • For your second order approximately 30 days later

  • And for all subsequent subscription renewals every 30 days thereafter, until cancelled in accordance with this policy

You agree that this authorization remains valid until you cancel your subscription in accordance with the cancellation terms outlined below.

Cancellation Policy

4-Hour Reconsideration Window

We understand that customers may wish to review their order after completing their purchase.

If, after receiving your order confirmation email, you decide that you no longer wish to proceed with your subscription, you may request cancellation within four (4) hours of placing your order.

If your cancellation request is received within this 4-hour period and your order has not yet entered our fulfillment process, we will cancel your order and subscription and issue a full refund.

Once the 4-hour reconsideration window has expired, or once your order has entered the fulfillment process, the initial subscription commitment described below will apply.

Standard Subscription Cancellation

You may cancel your subscription at any time after your second order has been processed.

This means:

  • You cannot cancel the subscription prior to completion of the initial two (2) order commitment, except during the 4-hour reconsideration window described above.
  • Once your second order has been been processed, you are free to cancel your subscription at any time.
  • To avoid being charged for your next billing cycle, cancellation must be completed at least 24 hours before your next scheduled billing date.
  • Cancellation requests submitted after a billing date has been processed will apply to the following billing cycle.

How to Cancel

You may cancel your subscription by:

  • Logging into your customer account and managing your subscription

  • Using the subscription management link provided in your order confirmation emails

  • Contacting our customer support team at info@dermasoothx.com

Subscription Acknowledgment

By placing an order, you confirm that you understand and agree that:

  • You are enrolling in a recurring subscription service

  • You will be billed automatically every 30 days (or selected interval)

  • You are committing to a minimum of two (2) orders

  • You authorize recurring charges until cancellation in accordance with these Terms

Failure to Cancel

Failure to cancel before a renewal date does not constitute grounds for a refund, provided that the subscription terms were clearly disclosed at checkout and in these Terms & Conditions.

REFUNDS & 30-DAY MONEY-BACK GUARANTEE

We stand behind the quality of our products and offer a 30-Day Money-Back Guarantee on your initial order to allow you to try our product with confidence.

This guarantee applies only to your first (initial) order and does not apply to subscription renewal orders or any subsequent shipments.

Eligibility for Refunds (First Order Only)

To qualify for a refund under this guarantee, all of the following conditions must be met:

  • The refund request must be submitted within 30 days of the confirmed delivery date of your first order only

  • The request must be made through our official customer support channels

  • The guarantee applies exclusively to your initial purchase and does not apply to any subscription renewal orders

Shipping and handling fees are non-refundable.

Non-Refundable Items

The following are not eligible for refunds under any circumstances:

  • Subscription renewal orders or any charges after the initial order

  • Requests submitted outside the 30-day window from delivery of the first order

  • Orders where the guarantee period has expired

  • Shipping and handling fees

  • Situations where the product has been used but falls outside the eligibility period

Subscription Clarification

Our products are sold exclusively through a subscription program that includes a minimum commitment of two (2) orders.

The 30-Day Money-Back Guarantee applies only to your first order and does not cancel, waive, or override your subscription commitment.

If you request a refund for your first order, your subscription may be cancelled at our discretion. However, any applicable subscription terms agreed to at checkout remain enforceable unless otherwise stated in writing by our support team.

Refund Processing

Approved refunds will be processed to the original payment method within a reasonable timeframe, depending on your payment provider.

We reserve the right to deny refund requests that do not meet the eligibility criteria outlined in this policy.

Fraud & Abuse Prevention

We reserve the right to review order history, delivery confirmation, and account activity when assessing refund eligibility. Refund abuse, including repeated or fraudulent claims, may result in denial of service or restriction of future purchases.

PRODUCTS, MEDICAL DISCLAIMERS & FDA NOTICE

All products offered by Dermasoothx are provided for general wellness and cosmetic support purposes only.

Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

No Medical Advice

The content provided on this website, including product descriptions, marketing materials, emails, and any other communication, is for informational purposes only and does not constitute medical advice.

You should always consult a qualified healthcare professional before using any new product, especially if you have a medical condition, are pregnant or nursing, or are taking medication.

Individual Results May Vary

Results from the use of our products will vary from person to person.

We do not guarantee specific results, outcomes, or improvements. Any testimonials or examples shown on this website are individual experiences and are not guarantees that you will achieve the same results.

FDA Disclaimer

Statements on this website have not been evaluated by the U.S. Food and Drug Administration (FDA).

Our products are not intended to diagnose, treat, cure, or prevent any disease.

Product Use & Responsibility

By purchasing and using our products, you acknowledge that:

  • You are using the products at your own discretion and risk

  • You are responsible for ensuring the product is suitable for your personal use

  • You will follow all usage instructions provided on packaging or accompanying materials

We are not liable for misuse of products or failure to follow provided instructions.

Product Information Accuracy

We make reasonable efforts to ensure that product descriptions, ingredients, and information displayed on our website are accurate and up to date. However, we do not guarantee that all information is error-free, complete, or current.

We reserve the right to update product information at any time without prior notice.

PRICING, PAYMENT & BILLING TERMS

All prices displayed on our website are listed in the applicable currency and are subject to change at any time without prior notice.

The price charged for any product will be the price in effect at the time your order is placed and will be confirmed at checkout before payment is completed.

Subscription Billing Authorization

By completing a purchase, you authorize Dermasoothx to charge your selected payment method for:

  • Your initial order at the time of purchase

  • Your second order approximately 30 days after your initial purchase

  • All subsequent subscription renewal charges every 30 days thereafter until cancelled in accordance with these Terms

This authorization remains valid until you cancel your subscription as outlined in our Subscription Policy.

Payment Responsibility

You agree that:

  • You are authorized to use the payment method provided at checkout

  • All payment information provided is accurate, complete, and up to date

  • You are responsible for ensuring sufficient funds are available for each billing cycle

  • You will promptly update your payment details if they change (e.g., expired card, new card number, or billing address changes)

Failure to maintain valid payment information may result in suspension or cancellation of your subscription.

Failed Payments

If a scheduled payment cannot be processed, we may:

  • Retry the payment method at a later time

  • Suspend shipment of future orders until payment is successfully processed

  • Contact you to request updated payment information

We are not responsible for delays in fulfillment caused by failed or declined payments.

Price Changes

We reserve the right to modify subscription pricing at any time.

If pricing changes, you will be charged the updated price for future billing cycles after notice is provided or posted on the website.

Continued use of the subscription after a price change constitutes acceptance of the new pricing.

Charge Authorization Agreement

You expressly agree that recurring charges may be processed without further authorization from you, as long as your subscription remains active.

All charges made in accordance with these Terms are considered authorized transactions and are not subject to reversal solely on the basis of subscription continuity where proper disclosure has been provided.

Fraud Prevention & Verification

We reserve the right to verify payment details and order information, and to refuse or cancel orders suspected of fraud, abuse, or unauthorized activity.

We may also use third-party payment processors and verification systems to process transactions securely.

SHIPPING, DELIVERY & RISK OF LOSS

We aim to process and ship all orders in a timely manner. However, delivery times are estimates only and are not guaranteed.

Order Processing & Shipment

Once an order is placed, it will be processed according to standard fulfillment times. Processing times may vary depending on order volume, inventory availability, and external logistics conditions.

You will receive a confirmation email once your order has been successfully placed and a separate notification when your order has been shipped, where applicable.

Delivery Estimates

Any delivery timelines provided on our website, checkout page, or communications are estimates only.

We do not guarantee specific delivery dates and are not responsible for delays caused by carriers, customs, weather conditions, or other factors outside of our control.

Risk of Loss

All purchases are made pursuant to a shipment contract.

This means that:

  • Risk of loss and ownership of products pass to you upon delivery of the order to the carrier

  • Once an order has been handed over to the shipping carrier, Dermasoothx is not responsible for loss, theft, or damage during transit

If a package is lost or delayed after being shipped, you agree to contact the shipping carrier directly for resolution, although we may provide reasonable assistance where possible.

Incorrect Shipping Information

You are responsible for providing complete and accurate shipping information at checkout.

We are not responsible for:

  • Orders shipped to incorrect or incomplete addresses provided by the customer

  • Delays or non-delivery caused by incorrect address information

  • Additional shipping costs required to re-ship orders due to address errors

If a package is returned due to an incorrect address, you may be responsible for additional shipping charges to resend the order.

Carrier Delays

We are not liable for delays caused by shipping carriers, including but not limited to:

  • Weather conditions

  • Customs processing

  • National holidays

  • Transportation disruptions

  • High-volume shipping periods

Such delays do not qualify as grounds for refunds outside of the terms of our Refund Policy.

Lost or Stolen Packages

Once an order has been marked as delivered by the carrier, Dermasoothx is not responsible for lost or stolen packages.

If you believe your package was lost or stolen after delivery, you should contact the carrier directly for assistance.

CHARGEBACKS, DISPUTES & FRAUD PREVENTION

By placing an order with Dermasoothx, you agree that you will first attempt to resolve any concerns directly with our customer support team before initiating a chargeback or payment dispute with your bank or payment provider.

We are committed to assisting customers and resolving issues in a fair and timely manner.

Unauthorized Charge Claims

If you initiate a dispute claiming an unauthorized transaction, we reserve the right to submit evidence to your bank or payment provider showing that:

  • You completed checkout and provided payment authorization

  • You agreed to a recurring subscription at the time of purchase

  • You acknowledged the subscription terms, including the minimum two (2) order commitment

  • The product was shipped to the address provided by you

  • Confirmation emails and order records were sent to your registered email address

This evidence may be used to contest and reverse any chargeback filed against us.

Subscription Disputes

By completing your purchase, you expressly acknowledge that:

  • Your purchase is a recurring subscription service

  • Your subscription includes a minimum commitment of two (2) orders

  • You authorized recurring charges every 30 days until cancellation

  • Subscription terms were clearly disclosed at checkout and in these Terms & Conditions

Claims based on misunderstanding of subscription terms do not void your payment authorization where proper disclosure has been provided.

Chargeback Abuse

We reserve the right to identify and respond to patterns of excessive or fraudulent chargeback activity.

Where permitted by law, we may:

  • Restrict or terminate future access to our Services

  • Refuse future orders

  • Submit all available transaction and delivery evidence to payment processors

  • Dispute chargebacks using all available documentation, including checkout records, subscription consent logs, and delivery confirmations

Evidence & Record Retention

We maintain records of:

  • Checkout confirmations

  • Subscription consent and agreement logs

  • Order confirmations and email communications

  • Shipping and delivery tracking information

  • Customer service correspondence

These records may be used as evidence in any dispute resolution process.

Good Faith Resolution

We encourage customers to contact us directly before opening a dispute. In many cases, concerns can be resolved quickly without involving banks or payment processors.

SMS, EMAIL & ELECTRONIC COMMUNICATIONS

By using our website, placing an order, or providing your contact information, you consent to receive electronic communications from Dermasoothx. These communications may include order updates, transactional messages, customer support messages, and (where permitted) marketing communications.

Email Communications

You agree that we may contact you by email regarding:

  • Order confirmations and updates

  • Subscription billing and renewal notices

  • Customer support and account-related communications

  • Promotional offers and marketing messages (where permitted by law)

You acknowledge that electronic communications satisfy any legal requirement that such communications be in writing.

SMS / Text Messaging

By providing your phone number and opting in to receive SMS communications from Dermasoothx, you expressly consent to receive text messages from or on behalf of Dermasoothx, which may include:

  • Order updates and shipping notifications

  • Subscription and billing reminders

  • Customer support communications

  • Promotional or marketing messages (if you have opted in)

Message frequency may vary.

Standard message and data rates may apply depending on your mobile carrier.

SMS Consent & Data Use

Your SMS opt-in consent and related data will not be sold, rented, or shared with third parties for their own marketing purposes.

We may share SMS-related data only with trusted service providers who assist in delivering messages (such as SMS platforms, carriers, and technical processors).

Opt-Out Instructions

You may opt out of SMS messages at any time by replying:

  • “STOP” to cancel SMS communications

  • “HELP” for assistance

You may also unsubscribe from email communications by using the unsubscribe link included in any email.

Service Communications

Even if you opt out of marketing communications, we may still send you essential transactional messages related to:

  • Active subscriptions

  • Order fulfillment

  • Billing and payment issues

  • Account and security notifications

These communications are necessary to provide the Services.

DISPUTE RESOLUTION & ARBITRATION

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

Agreement to Arbitrate

By using this website, purchasing products, or engaging with our Services, you agree that any dispute, claim, or controversy arising out of or relating to these Terms & Conditions, your purchase, subscription, use of our products, or any interaction with Dermasoothx shall be resolved exclusively through binding arbitration, rather than in court, except where otherwise prohibited by law.

This includes disputes related to:

  • Subscription billing or recurring charges

  • Refunds or cancellation issues

  • Product performance or results

  • Advertising or marketing claims

  • Privacy or data use

  • Any alleged violation of consumer rights

Arbitration Rules

Arbitration shall be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, or another mutually agreed arbitration provider.

The arbitration will be conducted by a single neutral arbitrator.

The Federal Arbitration Act (FAA) governs the interpretation and enforcement of this arbitration agreement.

Class Action Waiver

To the fullest extent permitted by law, you agree that:

  • Disputes will be resolved only on an individual basis

  • You may not bring or participate in a class action, collective action, or representative proceeding against Dermasoothx

  • The arbitrator may not consolidate multiple claims unless we agree in writing

Waiver of Jury Trial

By agreeing to these Terms, you waive your right to a trial by jury or to participate in court proceedings, except where arbitration is not enforceable under applicable law.

Exceptions

Notwithstanding the above, Dermasoothx retains the right to bring claims in court for:

  • Intellectual property infringement

  • Fraud or unauthorized use of the website or Services

  • Injunctive or equitable relief

Such claims may be brought in the state or federal courts located in Florida, and you consent to jurisdiction in those courts.

Arbitration Procedure

The arbitrator shall have the authority to award any relief that would otherwise be available in court, including monetary damages, injunctive relief, and attorneys’ fees where permitted by law.

The arbitrator’s decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Opt-Out Right

You may opt out of this arbitration agreement within 30 days of your first purchase by sending a written notice to our designated legal contact address, including your name, order details, and a clear statement that you wish to opt out of arbitration.

Failure to opt out within this period constitutes acceptance of this arbitration agreement.

Severability

If any portion of this arbitration clause is found to be unenforceable, the remaining provisions shall remain in full force and effect.

GOVERNING LAW, PRIVACY & FINAL LEGAL TERMS

Governing Law

These Terms & Conditions, and any disputes arising out of or relating to them or your use of our Services, shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles.

Privacy Policy

Your submission of personal information through the website is governed by our Privacy Policy, which explains how we collect, use, and protect your data.

By using our Services, you acknowledge that you have reviewed and agree to our Privacy Policy.

Entire Agreement

These Terms & Conditions, together with our Subscription Policy, Refund Policy, Privacy Policy, Shipping Policy, and any other legal notices published on our website, constitute the entire agreement between you and Dermasoothx regarding your use of the website and purchase of products.

They supersede any prior agreements, communications, or understandings, whether written or oral.

Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall be deemed severed from the Terms and shall not affect the validity and enforceability of the remaining provisions.

Waiver

Our failure to enforce any right or provision of these Terms shall not be considered a waiver of those rights. Any waiver must be in writing to be effective.

Assignment

You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent.

We may assign or transfer our rights and obligations under these Terms at any time without restriction.

Force Majeure

We are not liable for any delay or failure to perform our obligations under these Terms due to events beyond our reasonable control, including but not limited to:

  • Natural disasters

  • War, terrorism, or civil unrest

  • Government actions or regulations

  • Labor disputes or strikes

  • Supply chain disruptions

  • Internet or infrastructure failures

  • Carrier delays or logistics interruptions

Notices

We may provide notices to you via:

  • Email

  • Website postings

  • Account notifications

It is your responsibility to ensure your contact information is accurate and up to date.

Contact Information

If you have questions regarding these Terms & Conditions, you may contact us at:

📧 info@dermasoothx.com