Shipping & Refund
We understand that privacy, clarity and reliability are essential when ordering sensitive skincare products. That’s why we keep our shipping and refund process simple, discreet and transparent.
Shipping Information
Processing Time
All orders are processed within 1–2 business days after being placed.
Once your order has been shipped, you will receive a confirmation email with tracking information.
Delivery Time
Delivery times depend on your location and will be displayed at checkout.
Estimated delivery typically takes 4–6 business days.
Discreet Packaging
Your privacy is our priority.
All orders are shipped in plain, unbranded packaging.
No product name or description is visible on the outside of the parcel.
Shipping Costs
Shipping costs are calculated at checkout and depend on your location and selected shipping method.
Refunds & Returns
Satisfaction Guarantee
We stand behind Dermasoothx.
If you’re not satisfied with your purchase, please contact our customer support team within 30 days of receiving your order.
We’ll work with you to find a suitable solution.
Return Conditions
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Products must be unused and in original packaging
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Return requests must be submitted within 30 days
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Return shipping costs may vary depending on location
Once your return is approved and received, refunds are processed within 5–7 business days.
How to Request a Return
To start a return or refund request, please email us at:
Include your order number and reason for return so we can assist you quickly.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.
We’ll make it right as quickly as possible.
Need Help?
If you have any questions about shipping or returns, our support team is happy to help.
📧 support@dermasoothx.com
⏱ We usually respond within 24 hours (Mon–Fri)