Shipping policy
SHIPPING POLICY
At Dermasoothx, we aim to process and ship all orders as quickly and efficiently as possible.
This Shipping Policy explains how order processing, shipping timelines, and delivery responsibilities work when purchasing from our website.
Order Processing Time
All orders are typically processed within 1–3 business days after payment confirmation.
During periods of high demand, promotional events, or holidays, processing times may extend up to 5 business days.
Orders are processed Monday through Friday, excluding weekends and U.S. public holidays.
Once an order has been processed, it will be prepared for shipment and handed over to the shipping carrier.
Shipping & Delivery Timeframes
After your order has been shipped, estimated delivery times are typically:
-
Standard Shipping: approximately 2–5 business days after shipment
Delivery timeframes are estimates only and are not guaranteed.
Actual delivery times may vary depending on the shipping carrier, destination, customs processing (if applicable), weather conditions, and other external factors outside our control.
Tracking Information
Once your order has shipped, you will receive a confirmation email containing tracking information.
Please allow 24–48 hours for tracking updates to become available after shipment.
Shipping Delays
While we strive to meet all estimated timelines, delays may occasionally occur.
Dermasoothx is not responsible for delays caused by:
-
Shipping carriers
-
Weather conditions
-
Customs processing
-
Incorrect or incomplete address information
-
High-volume order periods
-
Events outside our reasonable control
Delays in shipping do not qualify as grounds for refunds outside of our Refund Policy.
Risk of Loss
All shipments are made pursuant to a shipment contract.
This means that risk of loss transfers to the customer once the order is handed over to the shipping carrier.
Dermasoothx is not responsible for lost, stolen, or delayed packages after the carrier has confirmed delivery or shipment.
Address Accuracy
Customers are responsible for providing complete and accurate shipping information at checkout.
We are not responsible for:
-
Orders shipped to incorrect addresses provided by the customer
-
Delays caused by incorrect or incomplete shipping details
-
Additional costs required to reship orders due to address errors
If a package is returned due to an incorrect address, additional shipping fees may apply to resend the order.
Subscription Orders
Subscription orders are processed and shipped according to the same timelines as all other orders.
Recurring shipments will continue in accordance with your active subscription schedule unless cancelled in accordance with our Subscription Policy.
Contact Us
If you have any questions about shipping or your order, please contact our support team: